Return Policy Returns & Refunds Policy

We have a vision of a new kind of landscape: a Traeger on every porch with a beer can chicken roasting away until crispy on the outside and perfectly juicy on the inside. Good food never made times hard. We stand behind everything we sell, and hope your purchase is the beginning of a lifelong obsession with gathering around the grill. If you’re not satisfied, you can return your order for an exchange or full refund of the purchase price within 45 days. For products purchased directly from our authorized dealers, their return policy applies – please contact them directly for more information.

All the particulars of Traeger’s return policy:

We accept returns only on items purchased directly through Traeger Grills via phone, sponsored event, or our website: You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on pellets, sauces, or rubs. Please include a copy of the original receipt of purchase.

A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days. If you took advantage of Traeger EZ-Pay, the payment plan will be cancelled upon receipt of the product and any installment payments will be refunded. Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be postmarked within 45 days from the original date of shipment.

No refunds will be given on merchandise returned after 45 days of the original date of shipment.

Please give our Customer Service department a call at 1-800-TRAEGER (1-800-872-3437) to set up your return. They are available 7 days a week from 5:00 AM to 7:00 PM Pacific Time. This return policy applies only to products purchased directly from Traeger Grills via phone, sponsored event, or website. If you made your purchase through an authorized Traeger Dealer, please contact the dealer directly for information regarding their return policy.

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How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

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Order Cancellations

We understand that people sometimes change their minds, and that toddlers these days are way too tech savvy and may inadvertently confirm an unapproved purchase. If you place your order online and decide it’s not for you, please give our Customer Service department a call at 1-800-TRAEGER (1-800-872-3437) within 24 hours of purchasing. If you decide to cancel your order after 24 hours, the purchase will fall under our return policy.

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